Terms of Use
1. Who can use Kinsly
You must be 18 or older to create a household or join one with an invite code. Children take part as profiles created and controlled by a parent or guardian — they are not account holders. By creating or joining a household you confirm you meet this requirement. A child profile has no login and no invite code; if a child later turns 18 and wishes to take part as a member in their own right, the parent or guardian can delete the child profile and the now-adult can join the household with an invite code as an adult member.
2. Your household
A household is a shared space: what members capture (other than private notes) is visible to every member. The person who creates the household is its administrator and is responsible for who receives the invite code. Treat the code like a house key — anyone holding it can read and add entries. If members disagree about an entry, the administrator’s decision applies within the app; any member can stop participating at any time (see section 11), and everyone can always export their own contributions.
3. Your content
Your household’s content belongs to your household. You grant us only the licence needed to store, process and display it back to your household — nothing more. You’re responsible for what your household records, including respecting other people’s privacy (don’t record someone’s private information against their wishes). Export and deletion are always available in the app.
4. Not advice — important
Kinsly helps your household capture and retrieve information you choose to record. Kinsly does not hold an Australian Financial Services Licence, an Australian Credit Licence, or any health, legal or professional services licence. Nothing generated by Kinsly is financial product advice, credit assistance, medical advice, or legal advice. Kinsly reflects what your household has recorded and does not verify its accuracy or currency. Always seek advice from a licensed professional before making financial, credit, health, insurance or legal decisions.
5. Founding beta & service availability
Kinsly is in founding beta: features will change, and occasional interruptions are possible. We work hard to preserve your household’s memory and we provide export tools so you always hold your own copy — but we can’t promise uninterrupted or perpetual availability, so please keep exports of anything irreplaceable. If we ever discontinue Kinsly we will give at least 90 days’ notice and keep export available throughout.
6. Plans, founding price & refunds
The free tier stays free for capture. The founding offer — A$59 per year (GST inclusive), available to the first 1,000 Australian households — keeps that price for as long as your subscription remains active. Standard pricing (A$9.99/month or A$79/year, GST inclusive) applies otherwise once paid plans begin. You can cancel any time; your plan runs to the end of the period you paid for, and your data and export rights are unaffected by cancellation. Nothing in these terms limits your rights under the Australian Consumer Law, including consumer guarantees and remedies for services.
6A. Renewal, payment and price changes
Paid plans renew automatically at the end of each billing period so your household’s memory isn’t interrupted. We’ll remind you by email at least 14 days before each annual renewal. You can cancel at any time in the app (or through your app store, if you subscribed there), effective at the end of the period you’ve paid for.
If a payment fails, we’ll let you know and retry for up to 14 days. If it still fails, your household simply moves to the free tier — nothing is deleted and export remains available.
If we change standard pricing, we’ll give existing subscribers at least 30 days’ notice before the new price applies to their next renewal, and you can cancel before it does. The founding price never increases while your founding subscription remains active.
Purchases made through the Apple App Store or Google Play are billed, and any refunds processed, by them under their terms. Nothing in this clause limits your rights under the Australian Consumer Law.
6B. App store terms
If you downloaded Kinsly from the Apple App Store or Google Play: these terms are between you and us — not Apple or Google. Neither store has any obligation to maintain or support Kinsly or to deal with claims about it; those are our responsibility. To the extent required by Apple’s terms, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you’re not located in a country subject to a relevant government embargo and are not on any prohibited-party list.
7. Acceptable use
Don’t use Kinsly to store unlawful content, to harass, to infringe others’ rights, or to attempt to access another household’s data. Section 7A explains what happens if an account breaches these terms.
7A. Suspension and closing accounts
We may suspend or close an account or household only for serious or repeated breach of these terms — for example storing unlawful content, attempting to access another household’s data, or misusing the service in a way that harms others. Except where the law or the seriousness of the situation requires us to act immediately, we’ll give you notice and a reasonable chance to fix the problem first.
If we close an account, export remains available for 30 days afterwards. If we close a paid account for any reason other than serious breach, we’ll refund the unused portion of the period you’ve paid for. You can close your account yourself at any time in the app.
8. Liability
To the extent permitted by law, our total liability for claims connected with the service is limited to the amount you paid us in the 12 months before the claim (or A$100 if you paid nothing), and we are not liable for indirect or consequential loss. Nothing in this section excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law or other law that cannot lawfully be excluded.
9. Changes to these terms
If we make material changes we’ll notify your household in the app or by email at least 14 days before they take effect. If you don’t agree, you can export your data and stop using the service; if you’ve paid for a period, the previous terms apply for the remainder of it.
10. AI features
Kinsly uses artificial intelligence to help organise what your household captures and to answer questions from it. AI can make mistakes: it may mis-categorise an entry, summarise imperfectly, or answer incorrectly — especially where entries are incomplete or ambiguous. Check anything important against the original entry or document, and remember clause 4 (Kinsly is not advice).
AI processing is performed by service providers under contract with us, as described in our Privacy Policy. We do not permit our AI providers to use your household’s content to train their general-purpose models.
11. Leaving a household, and changes of administrator
Any member can leave a household at any time and take an export of their own contributions before or when they go.
Entries a member has already shared with the household remain part of the household’s record after they leave, because other members may be relying on them — except private notes, which always belong solely to their author and leave with them. A former member can ask us to remove their personal information as described in our Privacy Policy.
If you’re concerned for your safety, contact us directly. We will prioritise your request and can remove you from a household without notifying other members where safety requires it.
The administrator can hand the role to another adult member at any time. If an administrator dies, loses capacity, or is uncontactable for 60 days, another adult member may ask us to appoint them administrator; we may ask for reasonable evidence before doing so, and we’ll act carefully and in good faith.
12. Our intellectual property, and your feedback
Kinsly itself — the software, design, brand, and the way we organise and present information — belongs to us and our licensors. These terms give you a personal, non-transferable right to use Kinsly for your household while your account is active; they don’t transfer any of our intellectual property to you. Your household’s content remains yours (clause 3).
If you send us ideas or feedback, we may use them to improve Kinsly without restriction or payment — and we thank you for them.
13. Your responsibility for claims caused by your content
If a third party brings a claim against us because content you added to Kinsly infringed their rights or broke the law, you agree to cover our reasonable losses from that claim — but only to the extent the claim was caused by your breach of these terms, and reduced to the extent our own acts or omissions contributed to the loss. This clause doesn’t apply to anything the Australian Consumer Law makes us responsible for.
14. Third-party infrastructure
Kinsly runs on reputable third-party infrastructure — hosting, storage, notifications and AI services. We choose and contract with these providers carefully, but we don’t control them, and brief interruptions originating with them can occur. Clause 5 (service availability and export) applies.
15. General
Transfers. You can’t transfer your account or these terms to anyone else (household roles change under clause 11). We may assign, novate or otherwise transfer some or all of our rights and obligations under these terms, and transfer the operation of Kinsly and its associated data, to any of: (a) a related body corporate; (b) a new entity established or controlled by the founders of Kinsly to own or operate the Kinsly business (including on a restructure, incorporation or reorganisation); or (c) a buyer or successor of the Kinsly business or its assets — provided the transferee takes on these terms and a privacy policy at least as protective of your information. We’ll notify you of any transfer, and clause 9’s exit rights apply if the transfer materially changes your position.
Disputes. If something goes wrong, please contact us first — most problems are fixed quickly, and we’ll respond within 10 business days. These terms are governed by the laws of Victoria, Australia, and both of us submit to the non-exclusive jurisdiction of its courts. “Non-exclusive” means nothing stops you using your local court or tribunal or your Australian Consumer Law rights.
Events beyond our control. We’re not responsible for delay or failure caused by events genuinely outside our reasonable control, but we’ll always work to restore the service, and clause 5’s export commitment continues to apply.
The fine print. If part of these terms can’t be enforced, the rest still applies. If we don’t enforce a right immediately, we haven’t given it up. These terms and the Privacy Policy are the whole agreement between us about Kinsly — but nothing in them excludes liability for misleading or deceptive conduct or limits any right you have under law that can’t be excluded.
16. Contact
Questions or problems: hello@kinsly.com.au. Privacy matters: Privacy Policy.